Deliveries & Returns

Delivery:

Delivery will normally take place within the timescales estimated on the order acknowledgement (and in any case within 60 days), however this is only an estimate and time shall not be the essence of any order. Delivery time will be expressed through e-mail or phone.

All flooring orders will be completed by the customer’s local United Carpets And Beds store who will be in touch shortly after the order has been confirmed to arrange for collection/delivery/fitting, as required.

United Carpets And Beds operates a fast paced transit warehouse and is therefore unable to hold goods for Buyers. Delivery must be arranged within 5 days of the goods arriving at our distribution warehouse. United Carpets And Beds retains the right to charge storage at £5 per week for Goods that are not delivered within two weeks of receipt into our warehouse (Maximum £50 per order).

United Carpets And Beds standard delivery charge for online bed purchases is £30 and for online flooring purchases is £15. Where the Goods cannot be delivered on the day arranged due to the fault of the buyer, United Carpets And Beds retains the right to charge a further £30 for "re-delivery" to cover costs incurred. This charge will be taken from the debit/credit card used to purchase the Goods.

If United Carpets And Beds has failed to deliver the Goods within 30 days of the order date due to its own neglect (on either stock or special items) then the Buyer may either cancel the contract without penalty or United Carpets And Beds will pay £5 for each complete week any item (over £250) is further delayed (Maximum payable £50 per order).

We can deliver to all Mainland England and Wales, and the following postcodes in Central Scotland. DD, EH, FK, G, KA, KY, ML, PA PH6-11. (exceptions AB, DG, IV, HS, KA26 9, to KA28, KW, PH15 to PH99, TD, ZE, PA20-PA78)

United Carpets And Beds do not deliver outside of mainland UK.

Outside this area please call us on 0330 311 2442 between 08.00 and 18.00 Monday to Friday. and we will endeavour to supply depending on your exact location and requirements.

Delivery is made to the room of choice of the customer, if access is clear.

Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods.

Delivery will only be made to the delivery address specified on the original order.

Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address (United Carpets And Beds do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods)

Guarantees:

All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

Faulty Goods:

Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, United Carpets And Beds, Moorhead House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY or by e-mail to customerservice@unitedcarpets.net

In the rare event that Goods develop a fault, United Carpets And Beds retains the right to have the Goods repaired or replaced at United Carpets And Beds discretion, and any delivery costs associated with the exchange of faulty Goods will be met by United Carpets And Beds.

Where Goods are reported as faulty later than seven days after delivery, we reserve the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty by the result of fair wear and tear, negligence or wilful damage, United Carpets And Beds retains the right to charge £40 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and United Carpets And Beds shall both agree to be bound by the results/findings of the independent inspector.

Refunds:

Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase. Refunds are subject to a 20% admin cancellation charge for stocked items and 30% for any special orders.

Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return. These refunds are subject to a 20% admin cancellation charge for stocked items and 30% for any special orders, plus an additional £30 delivery charge.

Stock Items

(Delivery 7 – 14 days)

Any time up to seven working days following the delivery of the goods.

Due to the intimate nature of Beds, these items are exempt from the statutory Consumer Contracts 14 day cooling off when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Flooring will be cut to fit the customer’s order specifications, so will be not be covered by the Consumer Contracts 14 day cooling off period. We strongly advise using our Free Measure & Estimate service to ensure that your room measurements are as accurate as possible. If you have ordered your flooring recently and your collection/delivery/fitting date has not yet been arranged, we may be able to pause your order processing until after you have been measured by one of our expert team members. This does not affect your statutory rights.

Special Items

(Delivery 14 – 28 days)

Goods that are not held in stock by United Carpets And Beds and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by United Carpets And Beds.

Due to the intimate nature of Beds, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

The Buyer must retain the Goods and take good care of them until they are collected by United Carpets And Beds or their agents.

The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by United Carpets And Beds (this request not to exceed 21 days from the cancellation date)

There is a collection charge of £30 for United Carpets And Beds to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused, to us at Customer Services Department, United Carpets And Beds, Moorhead House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY in the original packaging and in the original condition, the collection charge will be deducted from the refund value and the original delivery charge is non refundable.

Should the Goods not be adequately packaged at the time of collection then they will not be collected and United Carpets And Beds retain the right to charge a further £30 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.

Following collection or return, should Goods be found to be damaged (not in their original condition), and the damage is not the result of our actions or negligence, United Carpets And Beds will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).

Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.