Terms Of Use

By purchasing through this website you agree to be bound by the Terms and Conditions laid out below.

These terms and conditions apply to online transactions only and do not apply to any purchases made in a United Carpets and Beds store.

These conditions do not affect your statutory rights as a Consumer.

Definitions

“United Carpets And Beds” refers to the beds division of United Carpets (Franchisor) Ltd, all transactions, delivery and complaints are handled through this company and runs independently of United Carpets

"Buyer" means the Consumer who buys or agrees to buy Goods on this website from United Carpets And Beds.

""Goods" means all products listed on the order and the order confirmation e-mail

"Consumer" has the meaning given in section 12 Unfair Contract Terms Act 1977

"Special Items" means any Goods that are not held in stock by United Carpets And Beds and are ordered and/or manufactured specifically for the Buyer.

"Delivery" means the delivery of the Goods to the delivery address specified on the order.

Risk and Ownership:

The Goods shall be at the Buyer's risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to United Carpets And Beds having been damaged while in the Buyer's care, the cost of such damage will be recovered from the Buyer.

Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability:

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods.

United Carpets And Beds shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract.

Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law.

All contracts shall be governed by English Law

Any order placed by the Buyer and accepted by United Carpets And Beds is subject to the following terms and conditions unless specified in writing by a Director of United Carpets And Beds.

A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary within 48 hours of this confirmation, the order will be deemed to be accepted by United Carpets And Beds.

United Carpets And Beds retains the right to refuse any order that is subject to an error on its website and will in these circumstances reimburse the Buyer in full.

Fraud Prevention:

United Carpets And Beds retains the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should United Carpets And Beds be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled?

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity. A credit check is not performed and your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Description of goods:

The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order.

All sizes given are approximate and the Buyer should satisfy them self that the goods will fit into the delivery address. The normal bed and mattress sizes (i.e. 3'0" single 4'6" double and 5'0" king) refer to the sleeping surface only and the Buyer should check the overall dimensions given for each product.

All orders for flooring are made using the customer’s own measurements and United Carpets And Beds will not accept any liability for flooring that is deemed of an incorrect size. It is advised to utilise our Free Estimate & Measure service to ensure that the correct size of flooring is ordered.

There may be certain items included in the illustration of a product which are not part of the product and are not included in the product description and are not part of the order, (for example, bedside tables, lamps, headboards and bedcovers).

Payment:

Full payment is required at the time the order is placed and United Carpets And Beds will collect the payment from the debit/credit card details supplied.

All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate.

Delivery:

Delivery will normally take place within the timescales estimated on the order acknowledgement (and in any case within 60 days), however this is only an estimate and time shall not be the essence of any order. Delivery time will be expressed through e-mail or phone.

All flooring orders will be completed by the customer’s local United Carpets And Beds store who will be in touch shortly after the order has been confirmed to arrange for collection/delivery/fitting, as required.

United Carpets And Beds operates a fast paced transit warehouse and is therefore unable to hold goods for Buyers. Delivery must be arranged within 5 days of the goods arriving at our distribution warehouse. United Carpets And Beds retains the right to charge storage at £5 per week for Goods that are not delivered within two weeks of receipt into our warehouse (Maximum £50 per order).

United Carpets And Beds standard delivery charge for online bed purchases is £30 and for online flooring purchases is £15. Where the Goods cannot be delivered on the day arranged due to the fault of the buyer, United Carpets And Beds retains the right to charge a further £30 for "re-delivery" to cover costs incurred. This charge will be taken from the debit/credit card used to purchase the Goods.

If United Carpets And Beds has failed to deliver the Goods within 30 days of the order date due to its own neglect (on either stock or special items) then the Buyer may either cancel the contract without penalty or United Carpets And Beds will pay £5 for each complete week any item (over £250) is further delayed (Maximum payable £50 per order).

We can deliver to all Mainland England and Wales, and the following postcodes in Central Scotland. DD, EH, FK, G, KA, KY, ML, PA PH6-11. (exceptions AB, DG, IV, HS, KA26 9, to KA28, KW, PH15 to PH99, TD, ZE, PA20-PA78)

United Carpets And Beds do not deliver outside of mainland UK.

Outside this area please call us on 0330 311 2442 between 08.00 and 18.00 Monday to Friday. and we will endeavour to supply depending on your exact location and requirements.

Delivery is made to the room of choice of the customer, if access is clear.

Most Goods will require some form of assembly and it is the Buyer's responsibility to assemble the Goods.

Delivery will only be made to the delivery address specified on the original order.

Delivery will be deemed to have taken place when the Goods have been delivered to the agreed address (United Carpets And Beds do not need to satisfy themselves that the person accepting delivery at the agreed address is authorised by the Buyer to accept the Goods)

Guarantees:

All Goods are guaranteed against faulty materials and workmanship for a minimum period of twelve months from the date of delivery.

Faulty Goods:

Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, United Carpets And Beds, Moorhead House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY or by e-mail to customerservice@unitedcarpets.net

In the rare event that Goods develop a fault, United Carpets And Beds retains the right to have the Goods repaired or replaced at United Carpets And Beds discretion, and any delivery costs associated with the exchange of faulty Goods will be met by United Carpets And Beds.

Where Goods are reported as faulty later than seven days after delivery, we reserve the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty by the result of fair wear and tear, negligence or wilful damage, United Carpets And Beds retains the right to charge £40 for the inspection to cover its costs. This charge will be taken from the debit/credit card used to purchase the Goods. The Buyer and United Carpets And Beds shall both agree to be bound by the results/findings of the independent inspector.

Refunds:

Refunds on Goods cancelled prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 30 days of that written notice. All refunds will be made onto the same card used to make the original purchase. Refunds are subject to a 20% admin cancellation charge for stocked items and 30% for any special orders.

Refunds on Goods already delivered will take place as soon as possible following the collection, return and inspection of such goods and in any case will not exceed a period of 30 days following that collection/return. These refunds are subject to a 20% admin cancellation charge for stocked items and 30% for any special orders, plus an additional £30 delivery charge.

Stock Items

(Delivery 7 – 14 days)

Any time up to seven working days following the delivery of the goods.

Due to the intimate nature of Beds, these items are exempt from the statutory Consumer Contracts 14 day cooling off when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Flooring will be cut to fit the customer’s order specifications, so will be not be covered by the Consumer Contracts 14 day cooling off period. We strongly advise using our Free Measure & Estimate service to ensure that your room measurements are as accurate as possible. If you have ordered your flooring recently and your collection/delivery/fitting date has not yet been arranged, we may be able to pause your order processing until after you have been measured by one of our expert team members. This does not affect your statutory rights.

Special Items

(Delivery 14 – 28 days)

Goods that are not held in stock by United Carpets And Beds and are ordered and/or manufactured specifically for the Buyer cannot be cancelled once the order has been accepted by United Carpets And Beds.

Due to the intimate nature of Beds, these items are exempt from the statutory 7 day cooling off period under the Distance Selling Regulations when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

The Buyer must retain the Goods and take good care of them until they are collected by United Carpets And Beds or their agents.

The Goods must be unused, made available for collection and be in the original packaging and in the original condition at a time requested by United Carpets And Beds (this request not to exceed 21 days from the cancellation date)

There is a collection charge of £30 for United Carpets And Beds to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused, to us at Customer Services Department, United Carpets And Beds, Moorhead House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY in the original packaging and in the original condition, the collection charge will be deducted from the refund value and the original delivery charge is non refundable.

Should the Goods not be adequately packaged at the time of collection then they will not be collected and United Carpets And Beds retain the right to charge a further £30 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.

Following collection or return, should Goods be found to be damaged (not in their original condition), and the damage is not the result of our actions or negligence, United Carpets And Beds will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).

Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.

United Carpets And Beds
Registered in England and Wales
Company Registration no. 05265615
Registered Office: Moorhead House, Moorhead Way, off Bawtry Road, Bramley, Rotherham, South Yorkshire, S66 1YY

United Carpets Woodfloor and Beds acts as a credit broker and only offers credit products for Secure Trust Bank PLC trading as V12 Retail Finance Ltd, all Credit is provided by external finance companies as determined by United Carpets Woodfloor and Beds. Minimum order value applies.