Delivery & Returns

Deliveries

At United Carpets And Beds our 5 Star Trustpilot rating shows how we look after our customers along their entire purchasing journey. We offer Free Measure & Estimate appointments to ensure that your order is accurate and to minimise wastage. Up to 4 Free Samples can be ordered directly from our website giving you the piece of mind that the flooring you desire will perfectly suit your décor. Our Price Beating Promise means that you will never pay more for your flooring than you would at any of our competitors. Our in store and online teams are highly trained to advise you on all aspects of your new purchase. Our legendary Free Fitting offer means that you’ll never have to worry about fitting costs when you buy your carpets with the equivalent size in our Airstep or Treadmore underlay.

Your order will be processed by your local United Carpets And Beds store who will contact you to confirm the details of your order. You will receive an email confirmation including the contact details of your local store.

Carpets and Flooring

Your order will be processed by your local United Carpets And Beds store who will contact you to confirm the details of your order. You will receive an email confirmation including the contact details of your local store.

Once all of your ordered flooring items have arrived with your local store, they will be in touch to arrange a suitable time and date for collection/delivery/fitting as applicable.

Delivery and fitting timescales will usually be within 7 - 10 working days (although this is dependant on product and fitting availability).

Costs

  • Collect In Store - Free!
  • Home Delivery - £15
  • Carpet Fitting - £2 per square metre (minimum charge £30) or Free when bought with the equivalent size of Airstep or Treadmore underlay.
  • Vinyl Fitting - £3.50 per square metre (minimum charge £35)
  • Laminate Fitting - £10 per square metre (minimum charge £100)
  • Luxury Vinyl Tile Fitting (LVT) - £10 per square metre (minimum charge £100)
  • Stair surcharge - £20 per staircase

Please note, fitting is only available within a 25 mile driving distance from our stores. Please contact your closest store for orders outside of this area.

Beds and Mattresses

All bed and mattress orders will be despatched directly from our central warehouse. Our beds delivery team will contact you shortly after your order has been processed to confirm the order. Once all of your items have been taken into stock, our delivery team will contact you to arrange a convenient time and date.

Delivery and fitting timescales will usually be within 7 - 10 working days.

Costs

  • Home Delivery - £30

Optional Delivery Upgrades

To make your new bed purchase simple and stress-free we offer the below optional delivery upgrades.

  • Removal of Old Mattress & Disposal - £20
  • Removal of Old Bed & Disposal - £29
  • Divan Bed Build & Removal of Packaging - £15
  • Bed Frame Build & Removal of Packaging - £29

Don’t worry if you forget to request this on your original order, our beds delivery team can arrange this when they call you!

Please Note, we can only offer a Bed Frame Build and Disposal service within 10 miles (16km) driving distance from our stores.

Re-Delivery

In the event that we have not been able to deliver your goods due to you not being at home, you may incur additional charges to arrange re-delivery.

Delivery Exceptions and Restrictions

We can deliver to all Mainland England, Scotland & Wales postcodes. However, weight limits may be applied to carpet, vinyl and artificial grass orders in the following areas:

Grampians
AB1-AB5, AB9-AB16, AB21-AB25, AB30-AB39, AB41-AB45, AB51-AB56

Scottish Highlands
IV1-IV28, IV30-IV36, IV40, IV50, IV52-IV54, IV65, KW1-KW3, KW5-KW14, PA36, PA38-PA40, PH17-PH26, PH30-PH50

Devon and Cornwall
TR, TQ, EX, PL

Wales
HR3, HR5, LD, SA14-SA20, SA31-48, SA61-SA73 , SY10, SY15-SY25

Unfortunately, United Carpets And Beds is not currently able to deliver to any of the following areas and addresses outside of those detailed above. Orders placed for these addresses will be cancelled and a full refund will be processed.

Cancellations & Returns

Please see our Terms And Conditions Of Sale (6) for your cancellation rights and applicable charges.

If your order has been processed, but not been delivered and you wish to cancel it please call your local store. Their contact details will be detailed in your Shipment Confirmation email. Alternatively, you can call our Online Team on 0330 311 2442 and we will check with your local store.

Cancellation and Return Exceptions

Due to the intimate nature of Beds, these items are exempt from the statutory Consumer Contract Regulations 14 day cooling off when they have been unsealed. Therefore, for reasons of health and hygiene any beds, mattresses or bedding that has been unsealed will be deemed to be used and cannot be returned for any reason other than a manufacturing fault.

Flooring will be cut to fit the customer’s order specifications, so will be not be covered by the Consumer Contract Regulations 14 day cooling off period. We strongly advise using our Free Measure & Estimate service to ensure that your room measurements are as accurate as possible. If you have ordered your flooring recently and your collection/delivery/fitting date has not yet been arranged, we may be able to pause your order processing until after you have been measured by one of our expert team members. This does not affect your statutory rights.

Returns

There is a collection charge of £30 for United Carpets And Beds to collect the Goods or the Buyer may return the Goods (at the Buyers cost) and unused, to us at Customer Returns Department, United Carpets And Beds, Unit 1 Coal Pit Lane, Old Denaby, Doncaster, South Yorkshire, DN12 4LH in the original packaging and in the original condition, the collection charge will be deducted from the refund value and the original delivery charge is non refundable.

Should the Goods not be adequately packaged at the time of collection then they will not be collected and United Carpets And Beds retain the right to charge a further £30 for "re-collection" to cover costs incurred. The "re-collection" charge will be deducted from the refund value.

Following collection or return, should Goods be found to be damaged (not in their original condition), and the damage is not the result of our actions or negligence, United Carpets And Beds will deduct a reasonable amount from the refund to cover such damage. (Such amount not to exceed the price of the Goods).

Should the buyer unreasonably fail or refuse to make the Goods available to us when requested within 21 days then the Goods must be kept and good care taken of them until they are collected or returned.

No refund shall be made until the Goods have been collected/returned and inspection made as to their condition.

Refunds will be made to the original payment method and can take up to 14 days to process.

Faulty Goods

Complaints relating to faulty Goods should be notified in writing within 7 days of the fault becoming apparent and should be addressed to Customer Services Department, United Carpets And Beds, Moorhead House, Moorhead Way, Bramley, Rotherham, South Yorkshire, S66 1YY or by e-mail to customerservice@unitedcarpets.net.

In the rare event that Goods develop a fault, United Carpets And Beds retains the right to have the Goods repaired or replaced at United Carpets And Beds discretion, and any delivery costs associated with the exchange of faulty Goods will be met by United Carpets And Beds.

Where Goods are reported as faulty later than seven days after delivery, the Company reserves the right to arrange an independent inspection and if the Goods are found on inspection to not be faulty by the result of fair wear and tear, negligence or wilful damage, the Company retains the right to make a reasonable charge to cover the cost of the independent inspection. This charge will be taken from the debit/credit card used to purchase the Goods. The Customer and the Company shall both agree to be bound by the results/findings of the independent inspector.