Frequently Asked Questions


All of our stores are open with no appointment necessary. As well as being able to visit our stores, we also offer measures, estimates, fitting and delivery. You can request a free home appointment here.

You can use our Store Locator to find your local branch's details. They will be able to assist you or arrange a home consultation and we look forward to seeing you in person.


Q: Is my installation or delivery going ahead?

A: Our independent Agency Fitters are continuing to fit carpet and flooring. Your local store will contact you to arrange a convenient time and date for your installation or delivery.


Q: Can I collect my order in-store?

A: Yes, you can. Please note that collection is not immediate when ordered online and may be subject to stock availability. Please speak with your local store before travelling. 


Q: Are Free Home Measure & Estimate appointments still available?

A: Yes, we offer our free home measure and estimate service. You can book online here or contact your local store to confirm availability.


Q: Can I still order flooring samples?

A: Our fantastic flooring sample service is up and running as usual! You can still take full advantage of our sample service to help decide your next flooring choice. Simply visit the webpage of the product you are interested in and click the sample button. Please allow 5-7 working days for your samples to reach you. If you don’t receive your flooring samples within 7 working days, then please let us know by emailing

These FAQs are here to help, however, if you aren’t able to find what you’re looking for, please contact our Online Service Team at


FAQs - Floors

Here, you’ll find the answers to some frequently asked questions about flooring. But if you don’t find the answer you’re looking for, please contact your nearest store where our friendly expert staff will be happy to give advice – you can search for stores on our home page.

Q: I fancy a new carpet – but how do I choose the right one?

A: Easy – talk to the highly-trained, friendly staff at your nearest United Carpets store! We’ve also got a useful buyer’s guide on this website to get you started – Click here.

Q: What are the different types of carpet pile?

A: Again, see our buyer's guide.

Q. What’s the best kind of flooring in kitchens and bathrooms – wood, laminate or vinyl?

A: Kitchens and bathrooms are harsh environments for flooring, because they are humid. You also need to have something underfoot that’s not slippery.

Vinyls are a good floor covering in these areas because they are hard-wearing and durable, and their patterns are very complementary to bathroom and kitchen fittings.

Wood also makes a handsome flooring in these areas, and laminate is a good cheaper alternative, but choose one that works well in potentially damp conditions.

Q: How can I be sure I’ve chosen the right colour?

A: Use our free sample service – you order them online and we deliver them to your door.

Q: How do I measure up my room so I buy the right amount of carpet?

A: Measure your room from the longest and widest points – or alternatively we’ll come and measure up for you when it’s convenient for Free! just click the box in the top right of this page

Q: Do I need underlay?

A: Yes, when you buy carpet. Underlay is an extra layer that goes underneath the carpet, protecting the carpet, providing insulation and extra comfort underfoot, so it’s important. When you buy underlay from us, we give you free fitting!

FAQs - Beds

Q: How often should I change my bed?

A: Of course, that’s up to you. But you should change your mattress when it starts to wear – an old mattress will not support your body, and you will sleep badly and wake up with aches and pains.

Q: Can a good bed really improve your sleep?

A: Yes. A supportive bed with a comfortable mattress prevents your body from sagging when you are asleep, which in turn minimises the amount you toss and turn.

Q: Should I buy a divan or a framed bed?

A: Again, it’s a personal choice that has a lot to do with the look of your room. Divans are upholstered box with built-in drawers which give handy storage space, but many people are choosing framed beds as a fashion statement.

Q: What size?

A: That depends on two things – how big your room is and how much space you like when you sleep. We even know of customers who buy a king-size bed because their kids jump in with them during the night and they need the space!

Q: Twin or double?

A: Again, it depends on how you sleep. Some couples say they sleep better apart – perhaps one partner turns over a lot, or snores – while others prefer to snuggle.

Q: Do children need good beds?

A: Just as much as you do – even kids can wake up with a sore back! Make sure the bed you buy is robust to stand up to climbing and jumping, and has a good supportive mattress.

Q: Is price important?

A: There are a lot of beds around at the moment that manage to combine strength, durability and low prices, so you don’t need to spend a fortune.

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