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We're now open!*

*Visit our store locator for our new opening times

COVID-19 FAQs


All of our stores are now open, see our Store Locator for our new opening times. We are monitoring the Government guidelines closely. Our priority remains for the health and well-being of both our customers and colleagues.

If you have an existing order with us, our store colleagues will get in touch with you upon re-opening to re-arrange these appointments at a convenient time for you. In the meantime, we thank you for your continued patience during these uncertain times.  

In the meantime, we ask you to stay safe during these unprecedented times and we look forward to seeing you in our stores soon.


Is my installation or delivery going ahead now your stores are open?

Stores that are now open will be in touch with you to arrange your new installation or delivery. Stores that remain closed cannot confirm installation or delivery dates at this time and will be in touch as soon as they open.

Please note the following guidelines;

COVID-19 Fitting Guidelines for Customers

Will my installation or delivery be prioritised now that you are open?

We are working hard to ensure existing orders are prioritised. You’ll be contacted as soon as possible and we’ll endeavour to fulfil your order as soon as possible upon re-opening.

Can I collect my order in store?

You may be able to collect your order in store subject to stock availability, please speak with your local store before travelling. In line with Government guidance social distancing measures will be in place.

Is my Free Home Measure and Estimate appointment still going ahead?

We have temporarily suspended any Home Appointments for the health and well-being of both our customers and colleagues, these will resume as soon as it is safe to do so.

Please note the following guidelines;

COVID-19 Measure and Estimate Guidelines for Customers

Can I still book a Free Measure and Estimate?

Although this service is currently suspended you can now request your Free Measure and Estimate online. As soon as we’re able to resume this service, your local store will be in touch to arrange a convenient date.

Requesting a Refund?

Due to our temporary store closures we are unable to process refunds at this time. If this is a course of action you wish to take, please get in touch with us once we have re-opened and we can discuss that status of your order.  We appreciate your patience during these exceptional circumstances.

Can I still order flooring samples?

Our fantastic flooring sample service is still up and running! Whilst our stores may be closed you can still take advantage of our sample service to help decide your next flooring choice! Royal Mail deliveries are taking slightly longer at the moment, so please allow 5-7 days for your sample to reach you. If you don’t receive your flooring samples within 7 working days then please let us know by emailing online@unitedcarpets.net.

These FAQ’s are here to help, however, if you aren’t able to find what you’re looking for, please contact our Customer Services Team at customerservice@unitedcarpets.net.

FAQs - Floors


Here, you’ll find the answers to some frequently asked questions about flooring. But if you don’t find the answer you’re looking for, please contact your nearest store where our friendly expert staff will be happy to give advice – you can search for stores on our home page.

Q: I fancy a new carpet – but how do I choose the right one?

A: Easy – talk to the highly-trained, friendly staff at your nearest United Carpets store! We’ve also got a useful buyer’s guide on this website to get you started – Click here.

Q: What are the different types of carpet pile?

A: Again, see our buyer's guide.

Q. What’s the best kind of flooring in kitchens and bathrooms – wood, laminate or vinyl?

A: Kitchens and bathrooms are harsh environments for flooring, because they are humid. You also need to have something underfoot that’s not slippery.

Vinyls are a good floor covering in these areas because they are hard-wearing and durable, and their patterns are very complementary to bathroom and kitchen fittings.

Wood also makes a handsome flooring in these areas, and laminate is a good cheaper alternative, but choose one that works well in potentially damp conditions.

Q: How can I be sure I’ve chosen the right colour?

A: Use our free sample service – you order them online and we deliver them to your door.

Q: How do I measure up my room so I buy the right amount of carpet?

A: Measure your room from the longest and widest points – or alternatively we’ll come and measure up for you when it’s convenient for Free! just click the box in the top right of this page

Q: Do I need underlay?

A: Yes, when you buy carpet. Underlay is an extra layer that goes underneath the carpet, protecting the carpet, providing insulation and extra comfort underfoot, so it’s important. When you buy underlay from us, we give you free fitting!

FAQs - Beds


Q: How often should I change my bed?

A: Of course, that’s up to you. But you should change your mattress when it starts to wear – an old mattress will not support your body, and you will sleep badly and wake up with aches and pains.

Q: Can a good bed really improve your sleep?

A: Yes. A supportive bed with a comfortable mattress prevents your body from sagging when you are asleep, which in turn minimises the amount you toss and turn.

Q: Should I buy a divan or a framed bed?

A: Again, it’s a personal choice that has a lot to do with the look of your room. Divans are upholstered box with built-in drawers which give handy storage space, but many people are choosing framed beds as a fashion statement.

Q: What size?

A: That depends on two things – how big your room is and how much space you like when you sleep. We even know of customers who buy a king-size bed because their kids jump in with them during the night and they need the space!

Q: Twin or double?

A: Again, it depends on how you sleep. Some couples say they sleep better apart – perhaps one partner turns over a lot, or snores – while others prefer to snuggle.

Q: Do children need good beds?

A: Just as much as you do – even kids can wake up with a sore back! Make sure the bed you buy is robust to stand up to climbing and jumping, and has a good supportive mattress.

Q: Is price important?

A: There are a lot of beds around at the moment that manage to combine strength, durability and low prices, so you don’t need to spend a fortune.

Q: What’s your top fashion tip?

A: Faux leather is a real hot ticket at the moment – it’s reasonably priced, but has the luxe appeal of real leather. Very chic in a contemporary room.