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Real Wood

FAQs

  • Underlay is an extra layer that goes underneath the carpet, protecting the carpet, providing insulation and extra comfort underfoot. 

    Underlay is essential when buying a new carpet. Often overlooked in favour of the old underlay before it, which is prone to crumble or collapse – especially in high traffic areas, new underlay has a multitude of essential benefits. 

    Although the extra under-foot comfort is a welcome benefit of underlay, it's main purpose is to protect your carpet during it's everyday use. By absorbing some of the impact of footfall, quality underlay can prevent pile flattening and extend the lifetime of your new carpet by up to 50%.

  • Yes we can uplift your old carpet for an additional fee in some areas. Please speak to your local in-store expert about the services offered in your area.

  • A ‘tog’ is the unit of measurement we use to show a flooring product thermal insulating property.  The higher the carpet tog value, the more it will retain heat and the better it will be at insulating.

    Tog is very important in the flooring world depending on your needs – higher will help insulate a home better, but lower tog will work better with underfloor heating.  The overall tog value of a chosen flooring option will also include the underlay.

  • We have a range of pet-friendly and stain-resistant carpets.

    Please note stain resistant does not mean 100% stain proof, however, this range of carpets will help prevent many common stains.

    Shop pet-friendly carpets

    Shop stain-resistant carpets 

  • You can get a free quote on any of our carpets online. We do not take any money today and will generate a quote based on the carpets you like. One of our local specialists will be in touch to run through this quote and make sure you get the perfect carpet, as well as arranging fitting and any other items you may need. 

    We know buying carpet online can feel complicated - which is why one of our in store experts will personally handle each quote to make sure every detail is right, and make sure you get the benefit of their expertise when you buy your new carpet.

  • Yes! All of our stores are open to the public with no appointment necessary, but we can still bring the showroom to you! Our free measure & estimate service can come to your home with free samples to help you make the right choice. 

    Please note many stores can only provide Measure & Estimates and fit carpet within a 25 mile radius of the store. However, some stores can operate further afield. Visit our Store Locator to find your local branch.

    Our estimators will expertly measure your room and provide an accurate estimation of the cost of your flooring, whether it is carpets, vinyl, laminate or luxury vinyl tiles. They will be able to advise you on all aspects of the process and will help you to minimise any wastage of your chosen flooring product.

    Once you have chosen your flooring product, we will be able to provide you with an accurate estimation of cost. Book a free measure and estimate today and your local flooring specialist will be in touch to discuss our completely free measure & estimate service.

  • We'd always recommend using our FREE Home Measure and estimate service, where our experts will come to your home and measure your space. However, if you would like to measure your own room, you can do so in a few easy steps.
    First, draw an outline of your room's floor shape. While the drawing does not need to be perfect, the measurements you collect do need to be accurate. Using a tape measure,  measure in cm and metres each side/straight line in your room and add them to your room drawing. Add an additional 10cm to each to ensure you have some spare for a good final fit.      Measure your room from the longest and widest points. Finally, use your measurements to calculate the total width and length of carpet needed. 

    Here is a full step-by-step guide for how to measure your carpet complete with diagrams and how to calculate. Alternatively, book in a home visit by one of our team to help you measure up for your new carpet! 

  • You want to keep your new carpets looking great, but they are walked on every day and sometimes need a clean. First things first, you need to make sure you clear the room and give it a good hoovering to pick up any loose materials. Any stains need to be addressed. Many of our carpets are stain-resistant and pet-friendly however, stains can happen. How to clean a stain on your carpet depends on what it is. Check out our Knowledge Hub articles to find detailed tips for getting different stains out of carpets. 

  • Of course! If you're looking for a detailed online quote for how much your new flooring will cost, head to the product page of the particular floor you're interested in. Click the generate a quote button once you have filled out your measurements and a form will pop up for you to complete.

    We will ask you additional questions such as if you require fitting, your room type or if you need a free measure.

    Then someone from your local store will email you back a quote within 24 hours. You are then free to give them a call or pop into the store to discuss your quote at your own convenience.