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It's All About What Happens Next

Welcome to United Carpets and Beds and thank you for choosing to make your purchase from us. Now that you have made your purchase the information below is a guide to inform you of what will happen next and what you can expect from us.

  • Our customer service team will contact you regarding delivery
  • All enquiries can be dealt with through our dedicated customer service team
  • Contact us on 0330 311 2442 or email homedelivery@unitedbeds.co.uk

What happens when I leave the store?
You can expect a phone call from our Home Delivery Team within 24-48 hours to acknowledge your order and give you further details regarding a convenient delivery date. In the rare event that your order is out of stock we will inform you of this straight away and will aim to deliver to you within 7-10 working days.

Special Orders
The store will have made you aware if your purchase is regarded as a special order. We will aim to deliver special order items in a maximum of 10-14 working days. Once your item has been delivered to our transport hub we will contact you and arrange a convenient delivery date.
Once your delivery date has been arranged
a member of our team will contact you to confirm whether delivery will be made in the morning or the afternoon the day before your delivery is scheduled for.
Morning Deliveries are made between 7am – 12pm
Afternoon Deliveries are made between 12pm – 6pm
on some occasions if deliveries are scheduled around midday we may communicate a 10am – 2pm slot

What happens on the day of delivery?
On the day of delivery the drivers will contact you approximately 30 minutes before they arrive at your property. All deliveries are a two-man team and your new purchase will be taken to the room of your choice. If you have purchased our assembly service they will assemble the goods in whichever room you wish and take away all the packaging. If you have purchased our old bed disposal service please ensure that the existing bed is dismantled and ready to be taken away. If you have made alternative arrangements to dispose of your old bed then we recommend not doing so until delivery of your new one takes place.

Once your bed has been delivered
if you have any questions or queries then please do not hesitate to contact our dedicated customer service team on 0330 311 2442 or email homedelivery@unitedbeds.co.uk who will be happy to help.

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